Travel Trade and Agents
INFLITE is proudly Tourism New Zealand Qualmark Gold placing us in an elite group of NZ tourism operators. A Gold Award recognises the best sustainable tourism businesses with the delivery of exceptional customer experiences and identifies those businesses leading the way in making the New Zealand tourism industry a world class sustainable visitor destination.
Our brands stretch the length and breadth of New Zealand. Partnering with INFLITE means you’ll have access to over 100 experiences nationwide and the support of a Trade and Customer team fully committed to ensuring your customers have an exceptional experience on their holiday to New Zealand.
Our group NPS score is 92, far exceeding the NZ Tourism Average of 38 – achieved through an unwavering focus on delivering exceptional experiences.
Bain & Co, the source of the NPS system, suggests that above 20 is considered favourable, above 50 is excellent, and above 80 is world class.
All our customers are surveyed after their INFLITE experience, and we take action to ensure continuous improvement cycles.
Mt. Cook Ski Planes & Helicopters – an INFLITE company were the proud winners of the Westpac Champion Business Award for Service Delivery Excellence in 2019.
This award recognises customer centric businesses driven by effective leadership and an engaged workforce to achieve consistent growth and strong financial performance, surpassing the expectations of customers, leading standards of service and continually innovating to enhance the customer experience.
Trade Partners and Inbound Operators
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